Terms & Conditions
By accessing or using truenorthbiolabs.ca, including purchasing products from the website, you agree to be bound by these Terms & Conditions and the Privacy Policy (collectively, the “Agreement”). If you do not agree, you must not use this website.
All content on truenorthbiolabs.ca, including text, images, logos, graphics, branding, trademarks, and other materials, is the exclusive property of True North Bio Labs and may not be copied, reproduced, distributed, modified, or used without prior written permission.
Research Use Only Disclaimer
All products sold by True North Bio Labs are intended strictly for laboratory research and analytical purposes only.
Products sold on this website:
- Are not approved by Health Canada, the FDA, or any other regulatory authority for human or animal use
- Are not intended to diagnose, treat, cure, mitigate, or prevent any disease or medical condition
- Must not be used for human or animal consumption, injection, ingestion, topical application, or any personal use
- Are not supplements, foods, cosmetics, consumer products, or pharmaceutical products
The sole permitted use of these products is lawful laboratory research conducted by properly qualified professionals in controlled research environments.
You acknowledge and agree that using these products outside of a research setting is strictly prohibited and may pose significant risks.
No Medical Advice
All information provided on truenorthbiolabs.ca is for informational and educational purposes only and should not be interpreted as medical, scientific, or professional advice.
True North Bio Labs makes no warranties or representations regarding the accuracy, completeness, reliability, or applicability of website content or products. Customers are solely responsible for consulting qualified healthcare or research professionals regarding any questions or concerns.
Customer Responsibilities
By purchasing from True North Bio Labs, you represent and warrant that you:
- Are at least 18 years of age
- Have independently researched and understood the products being purchased
- Understand all risks, handling requirements, and safety procedures associated with the products
- Will comply with all applicable laws and regulations within your jurisdiction
- Accept full responsibility for the lawful storage, handling, transportation, testing, and use of all purchased products
Products must not be reformulated, repackaged, combined, or prepared for administration to humans or animals.
Orders, Returns & Refunds
All sales are final.
Orders cannot be canceled, modified, returned, exchanged, or refunded once payment has been processed or the order has entered fulfillment.
Due to the nature of research materials and the inability to verify handling after shipment, returned products cannot be accepted under any circumstances.
The only exception applies to verified manufacturing defects or confirmed pre-shipment damage reported within 72 hours of confirmed delivery with sufficient supporting documentation.
True North Bio Labs reserves sole discretion in determining claim eligibility and resolution.
Limitation of Liability
By purchasing or using products from True North Bio Labs, you agree to fully release, indemnify, and hold harmless True North Bio Labs and its owners, officers, employees, affiliates, contractors, and partners from any claims, damages, losses, liabilities, costs, or legal expenses arising from:
- Possession, storage, transport, handling, or use of products
- Misuse, negligence, improper storage, or unauthorized application
- Violation of these Terms & Conditions
- Website use or reliance on website content
True North Bio Labs shall not be liable for inaccuracies, omissions, typographical errors, website downtime, shipping delays, customs delays, lost or stolen shipments, carrier disruptions, or circumstances beyond reasonable control.
Website & Service Rights
True North Bio Labs reserves the right to:
- Refuse service or sales to any person or entity
- Modify website content, pricing, product availability, or policies without notice
- Suspend or discontinue website access at any time
Website availability is not guaranteed and may be interrupted due to maintenance, technical issues, third-party outages, or other unforeseen circumstances.
General Provisions
These Terms & Conditions constitute the entire agreement between you and True North Bio Labs and supersede all prior agreements or understandings.
If any provision is found unenforceable, the remaining provisions shall remain in full force and effect.
Failure to enforce any provision shall not constitute a waiver of rights.
Final Acknowledgement
By placing an order and selecting “I Agree,” you confirm that you have read, understood, and accepted these Terms & Conditions and acknowledge that all products sold by True North Bio Labs are intended strictly for laboratory research purposes only and are not for human or animal use.